GuestMe — Re-thinking restaurant reservation workflows
Designing a more intuitive experience across booking flows and restaurant management screens
Product context
The system combines booking widgets, operational dashboards and integrations with messaging, POS and delivery platforms.
Operational complexity
Restaurants manage reservations from multiple channels and tools, making table coordination difficult during peak hours.
Bookings can arrive through website widgets, phone calls, messaging platforms and reservation aggregators. Without a unified operational interface, hosts often switch between systems while manually coordinating table availability.
The goal of this project was to design a clear operational workspace where restaurant teams could manage reservations, assign tables and communicate with guests in real time.
Reservation management
All reservations from different sources are collected in a single operational view. The interface helps hosts quickly understand booking status and guest details. Key elements include:
The core interface allows restaurant staff to quickly scan upcoming reservations, identify table assignments and manage guest requests in real time
Table management
The floor plan visualizes the restaurant layout and table availability in real time. Hosts can quickly see which tables are occupied, preparing, or available and assign reservations directly from the layout.
The visual table layout allows staff to understand occupancy and table status instantly, reducing the need for manual tracking
Platform capabilities supporting restaurant operations
The system combines operational tools and data insights that help restaurant teams manage reservations more efficiently during busy service hours. Key platform capabilities include:
GuestMe connects with communication platforms, payment providers and delivery services
Managers can track key metrics such as reservation volume, guest flow and no-show rates to understand restaurant performance
Platform launch and impact
The redesigned GuestMe interface helped restaurant teams manage reservations and table allocation through a single operational dashboard. The platform streamlined booking workflows and improved visibility across reservations, guest data and table availability.
